Family Service Canada

Draft Privacy Policy


Who We Are

Family Service Canada is a national network of leaders from community-based social service agencies across Canada. Through shared learning and leadership development, we strengthen our organizations to the benefit of Canadian families.

We respect our users’ privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Please read this privacy policy carefully. If you disagree with the terms of this privacy policy, please do not access the site.

As the site grows and changes, we will make changes to this policy. We will alert you about any changes by updating the “Last Updated” date at the top of this page. Any changes or modifications will be effective immediately. Please periodically review this Privacy Policy to stay informed.

What Personal Data We Collect and Why We Collect it


When you leave comments on the site, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, the text of your comment and your profile picture are visible to the public in the context of your comment.

Contact Forms

Personally identifiable information is collected when you provide it through the contact forms on our website. The specific information depends on the form and may change on occasion, but will commonly include details such as your name and agency role, your phone number and email, and the name and address of your agency. We use this information to complete the request you made by submitting the form.


If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.

Additional cookies are added for analytics. See the analytics heading below for more information.

Embedded Content from other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, forms etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Event Registrations

Family Service Canada embeds the Eventbrite registration form on our website for our conferences and other events. When you register for those events, including paying for your registration, your information is collected by Eventbrite and subject to their privacy policy. You can view the Eventbrite Privacy Policy here:

Family Service Canada has access to your registration information, including your name, email, agency, and registration date and time. We use this information to successfully run the event and ensure you receive the conference or event updates you need.

Akismet Anti-spam

“Askimet collects information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).”


We use Google Analytics tracking technologies and remarketing services on Family Service Canada’s website. Google Analytics collects first-party cookies, data related to the device/browser, IP address and on-site activities. We use this information to measure and understand how visitors use and navigate our site. The information helps us determine the popularity of certain content and better understand online activity, building a better experience and creating relevant content.

By accessing the site, you consent to the collection and use of your information for this purpose. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to Google. However, if you do not want any information to be collected and used by tracking technologies, Google offers an opt-out tool for your browser: Google’s browser add-on is one of many cookie and tracking blockers available.

Google’s use of the analytics data is guided by its Privacy Policy:

Who We Share Your Data With

We may share your information in certain situations.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

  • Heard Communications, a Calgary-based design and marketing consultant who provides marketing support for Family Service Canada.
  • Other Family Service Canada Members, to support member connections and collaboration.
  • Family Service Canada Board Members (and their organizations) as they complete work on behalf of Family Service Canada and serve members.

Interactions with Other Users

If you interact with other site users, those users may see your name, profile photo, and descriptions of your activity.

Online Postings

When you post comments, contributions or other content to the site, your posts may be viewed by all users. Those users may publicly distribute the content of your posts elsewhere in perpetuity.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Member profiles are deleted from the website when they end their memberships.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Information

Your contact information If you have any questions about this Policy, please contact Chair of the Board for Family Service Canada Executive Director, The Family Centre, Edmonton Phone: (780) 917-8241 Email: [email protected]